WebCert: Log in to file for unemployment insurance benefits online

Log into WebCert (UI online for workers) to file for your weekly unemployment insurance benefits, check the status of your claim, verify the most recent payment, set up direct deposit, and access other UI services online.

TeleCert: File for unemployment insurance benefits by phone

You can file your weekly unemployment insurance (UI) benefits claim by phone. TeleCert is the Massachusetts Department of Unemployment Assistance's weekly telephone filing system for claiming weekly unemployment insurance benefits. Learn how to use TeleCert, and learn what information you'll need to provide when you call.

1099-G statements

In January, DUA mails a 1099-G statement to all claimants showing total benefits paid and taxes withheld during the previous calendar year. You will need this form when you file your tax returns. Your 1099-G statements can be viewed online and printed for your records by logging into WebCert (UI online for workers).


How to file your initial claim

Were you recently laid off? You may be entitled to file for unemployment insurance. Here you'll find Information to help you open a new claim.

Unemployment insurance overview


Unemployment insurance eligibility


Benefits overview

The Massachusetts Department of Unemployment Assistance (DUA) provides unemployment insurance (UI) benefits and transitional services to help Massachusetts citizens get back on the road to re-employment. Unemployment Insurance is a temporary income protection program for workers who have lost their jobs but are able to work, available for work and looking for work.


How unemployment insurance benefits are determined

Did you know that you have to file an uninsurance benefit claim before the state can determine your eligibility? Eligibility is based on both how much you earned during a specified period and the reason for separation. Learn more here.

Unemployment insurance phone numbers listed by activity


Accessing unemployment insurance services online

Once you register, you can file your weekly unemployment insurance benefits claim online and access other services. Learn about the process here, and find instructions for filling out the online form, signing up for direct deposit, setting up tax withholding deductions, and more.

Tips for weekly claims certification

Here you'll find some time-saving tips to help you smoothly navigate the unemployment insurance benefits online or phone certification process.

Electronic payment methods

Direct deposit of your unemployment insurance benefits is fast, safe and reliable. Learn more about direct deposit and sign up today.

Unemployment insurance extended benefits

Find information here regarding extensions of unemployment insurance benefits. 


Options when unemployment insurance ends

You may find this information helpful if you have received your last Unemployment Insurance (UI) check, or your extended benefits are about to run out.

Unemployment insurance problem resolution

Is there a problem with your unemployment insurance claim? Contact the DCS/DUA Problem Resolution office for assistance. You can resolve your problem by phone, fax or mail. Your feedback makes it easier for the problem resolution unit to resolve common issues, so be sure to call or write with your issue.

QUEST: File quarterly employment and wages with DUA online

The Division of Unemployment Assistance (DUA) administers the Unemployment Insurance program. The DUA QUEST system makes it easy for employers to submit quarterly employment and wage information, file payments, and transact other DUA business online. Log in to QUEST or activate your account here.